Refund policy

Returns

• Because each Advent is personalized and hand-prepared, we cannot accept returns of opened or partially used boxes.
  

---

3. Damaged or Missing Items

• If any gift arrives broken or missing, we’ll replace it immediately at no cost.

• Customers just need to email a photo to joysentadvents@gmail.com within 3 days of delivery.

---

4. Cancellations

• Orders can be cancelled within 24 hours of purchase for a full refund, as long as the box has not shipped.

• After 24 hours, cancellations are not guaranteed because personalization/packing begins.

---

5. Exceptions

• Final Sale: Holiday Advents (Christmas, Halloween, Easter other holidays) once shipped, due to seasonal inventory.

• Gift cards are non-refundable.